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The Pros and Cons of Live Chat

Live chat gives your business the chance to interact and engage with customers online, in ways you only used to be able to do offline when they called over the phone or appeared at your door.

Chatting with your site visitors allows you to talk to them in real-time, adding dimension to your business and giving customers a real person with whom to connect, all of which has the power to increase conversion. But while live chat has the potential to personalize to your business’ online presence and do a great deal of good, there are a few things to keep in mind that might make live chat more of a problem then a solution.

The PROS:

The CONS:

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