NP CHAT
FAST & EASY CUSTOMER SERVICE
Over 30% of customers expect to see a live chat option on desktop, and this number jumps to over 60% on mobile websites. NP Chat is the convenient way for customers and prospects to ask questions and share feedback—and it helps you streamline and supercharge each interaction. No phone calls or elevator music required.
NP CHAT LETS YOU:
Help Your Customers Faster
Did know that 42% of customers actually prefer live chat over email and social media combined? Resolve customer questions right on the spot with NP Chat.
Get Chat Quality Feedback
Nearly 40% of customers have made a purchase because of a great chat experience. Give visitors the power to rate their conversation so you know what’s working and what’s not.
Provide Responses 24/7
Over 75% of customers prefer using chat because of the immediacy it offers. Custom, automated messaging helps you stay connected—any time, day or night.
Customize the Experience
Over 60% of customers are more likely to return to a site that offers a chat option. NP Chat gives you the power to customize your chat’s look and feel to fit your brand.
Nurture Leads to Fuel Sales
Your warmest leads are live on your site, but over 75% of them won’t make a purchase if live chat is not available. In fact, visitors using chat are 3x more likely to convert.
Reduce Friction to Streamline Checkouts
Stop losing valuable customers. Those using chat have been shown to spend up to 60% more. And if they have a problem at checkout, someone is right there to help!
National Positions
Marketing System Integration
NP Chat integrates flawlessly with the National Positions Marketing System,
letting you track everything from your dashboard on any device.
Source: https://www.furstperson.com/blog/8-essential-live-chat-customer-support-statistics